AiB hope your complaint will be settled before this stage but, if you remain dissatisfied, you do have the right to ask the Scottish Public Service Ombudsman to investigate the matter further. The Ombudsman can investigate complaints about maladministration. You should contact the Ombudsman, in writing, within 12 months of the matter you wish to complain about. The Ombudsman will usually expect you to have exhausted your right of complaint under our own complaints procedure.

You can write to the Ombudsman at the following address:

The Scottish Public Service Ombudsman

4 Melville Street

Edinburgh EH3 7NS

Telephone 0800 377 7330

Fax 0800 377 7331

E-mail ask@spso.org.uk

Website www.spso.org.uk

Or

SPSO

Freepost EH641

Edinburgh, EH3 0BR