If you wish to make a formal complaint it would help us if you wrote to us.

In your letter, you should include, if possible:

• Your name and address
• The name of the person dealing with your case (if known)
• The case reference number (if known)
• Copies of any correspondence or documents relevant to your complaint

You should address your letter to:

Operational Policy and Compliance team

Accountant in Bankruptcy

1 Pennyburn Road

Kilwinning

KA13 6SA

You can also make a complaint by e-mailing the Operational Policy and Compliance team.