If things go wrong
The Agency is committed to providing a professional, fair and helpful service to all customers. However, if you feel that AiB have made a mistake or are dissatisfied with the service which you have received from the Agency or one of our agents, please contact the Agency.
Often a phone call to a member of staff will mean that the matter can be resolved quickly. If after speaking to the Agency, you are still not satisfied you may want to make a formal complaint.
AiB complaints standards
If you find you do need to complain AiB will ensure that your complaint is treated seriously and dealt with in a polite and professional manner. If the Agency find that a mistake has been made, you will receive an apology, a resolution to your complaint and an explanation of what went wrong.
The AiB Complaints Process
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