The AiB Customer Service Manager will ensure that your complaint is acknowledged and arrange for a member of staff with the relevant experience to investigate and respond to you.
AiB will:
- wherever possible, respond to your complaint within 10 working days of receipt, or
- where the Agency are unable to reply fully within 10 working days, notification will be given to you explaining why there is a delay, details of who is dealing with the complaint and when a reply should be expected.
AiB Will not
- be able to deal with matters that are the responsibility of another organisation, nor
- be able to consider a complaint about a decision or some aspect of our service where the decision or service took place more than 12 months before you contacted the Agency.