If debtors or creditors are unhappy with the way a bankruptcy is being handled there they should speak to the person dealing with the case.
Accountant in Bankruptcy as trustee
If the Accountant in Bankruptcy is the trustee and the issue cannot resolved by speaking to her staff or the insolvency practitioner acting on her behalf then complaints should be put in writing to:
The Accountant in Bankruptcy
1 Pennyburn Road
Kilwinning
Ayrshire
KA13 6SA
Insolvency practitioner as trustee
Insolvency practitioners are regulated by statutory rules and must be members of an approved body. Therefore, if a trustee is a private sector insolvency practitioner and the issue cannot resolved by speaking to them, the indivdual should contact the practitioner's governing body. Details of who their governing body is can be found on their letter headed paper. You can also write to the Accountant in Bankruptcy or where there are commisioners to them.
If dissatisfied with the actions of the trustee the sheriff can be asked to look into the matter.