Register of Insolvencies

The register of insolvencies is a statutory register about the insolvency of individuals and businesses in Scotland.

Go to the register

Making a formal complaint

The Operational Policy and Compliance team will ensure that your complaint is acknowledged and will arrange for a member of staff with the relevant experience to investigate and respond to you.

 

AiB will

  • wherever possible, respond to your complaint within 20 working days of receipt, or
  • where the Agency are unable to reply fully within 20 working days, we will notify you and explain why there is a delay, details of who is dealing with your complaint and when a reply should be expected.

 

AiB will not
  • be able to deal with matters that are the responsibility of another organisation, nor
  • be able to consider a complaint about a decision or some aspect of our service where the decision or service took place more than 12 months before you contacted us.

If we are unable to consider any aspect of your complaint because another organisation has responsiblity for dealing with it, we will write to you and advise you who to contact.