Register of Insolvencies
The register of insolvencies is a statutory register about the insolvency of individuals and businesses in Scotland.
It is important to us that complaints are dealt with promptly. If you have a complaint about the service you have received from a department or an official, we will work with you to resolve the complaint in a full and fair way, keeping you informed of progress.
If things go wrong
The Agency is committed to providing a professional, fair and helpful service to all customers. However, if you feel that AiB has made a mistake or are dissatisfied with the service which you have received from the Agency or one of our agents, please contact the Agency.
Often a phone call to a member of staff will mean that the matter can be resolved quickly. If after speaking to the Agency, you are still not satisfied you may want to make a formal complaint.
AiB complaints standards
If you find you do need to complain, AiB will ensure that your complaint is treated seriously and dealt with in a polite and professional manner. If the Agency find that a mistake has been made, you will receive an apology, a resolution to your complaint and an explanation of what went wrong.