Contacting AIB

Due to current coronavirus advice, the Accountant in Bankruptcy’s office remains closed until further notice. However, we are continuing to deliver our full range of services while staff continue to work from home.

If you need to get in touch, please see the list below of direct telephone numbers for each relevant team.

Please be aware that our staff are working within their home and there may be some background noise during the call. We apologies for the inconvenience that this may cause.

Alternatively, you can continue to contact us via e-mail or our shared systems.

Our website also hosts a range of information including our business continuity section, which outlines the latest measures and guidance measure in place during the pandemic.





Team Name Team Description/Duties Team e-mail address Team phone number
AiB    aib@aib.gov.uk  
Insolvency Registrations Team  All matters relating to an application for bankruptcy by an individual, up to the point of an award. IRT@aib.gov.uk 0300 200 2850
Bankruptcy Restrictions Team

Conducting investigations into debtor misconduct and applying for Bankruptcy Restriction Orders (BRO).

BRT@aib.gov.uk 0300 200 2740
Bankruptcy Adjudication & Supervision Team Supervision of live bankruptcy cases where a trustee has been appointed to administer the case. AST@aib.gov.uk 0300 200 2916
Trustee Accounts Team Auditing of private trustee’s bankruptcy accounts. Issuing determinations, fixing the outlays and remuneration payable to the trustee from the bankrupt estate. AiBtrusteeaccounts@aib.gov.uk 0300 200 2750
In-house Case Management Team Responsible for administering the process of personal bankruptcies where the Accountant in Bankruptcy is Trustee. CMT@aib.gov.uk 0300 200 2880
Trust Deed Team All aspects of the protected trust deed process from registration through to supervision and discharge of the trustee.  AIB-trustdeedteam@aib.gov.uk 0300 200 2710
Debt Arrangement Scheme Team Acting on behalf of the DAS Administrator supervising the administration of DAS debt payment programmes and adjudicating on applications. 

Facilitation of the payment process between DAS clients and creditors, where nominated to do so as payments distributor.

das@aib.gov.uk 0300 200 2770
Debt Arrangement Scheme payment enquiries   daspayments@aib.gov.uk  
eDEN enquiries   eDENenquiries@aib.gov.uk  
BASYS enquiries   BASYSenquiries@aib.gov.uk  
Contract Management Team   AIBContractManagementTeam@aib.gov.uk 0300 200 2650
Operational Policy team

Independent reviews of decisions taken in both DAS and Bankruptcy cases.

Matters that are reviewable are listed within the relevant legislation.

opc@aib.gov.uk 0300 200 2910
Compliance team   opcmail@aib.gov.uk 0300 200 2620
Finance Team Queries about AiB Invoices, payments due to suppliers and lodging and uplifting of unclaimed dividends financequeries@aib.gov.uk 0300 200 2670
Communications Team   AIB_communications@gov.scot  
Policy Development enquiries   AIB_Policy_Development_Enquiries@aib.gov.uk   
Legal enquiries mailbox   LegalMailbox@aib.gov.uk  
Procurement Team   aibprocurement@gov.scot  
Facilities Management enquiries   aibfacilitiesmanagement@aib.gov.uk