Accountant in Bankruptcy has unveiled a series of business improvement objectives it hopes to implement over the coming year in its 2018-20 Corporate and Business Plan, published today 9 April 2018.
The plan provides a high level overview of the Agency’s forward-looking proposals for the coming year and the means by which it will deliver its core functions.
It also outlines AiB’s budget and resources and how the Agency will monitor, measure and evaluate its progress against its goals.
The plan focuses on delivery of five key business areas: case operations, IT, policy, stakeholder engagement and governance.
AiB Chief Executive Richard Dennis said: “This plan shows our budget and resource for the coming year and details the performance measures we aim to achieve by delivering our service as effectively and efficiently as we can.
“It also highlights that this is an exciting time for AiB as we look to continue improving our service for the people of Scotland.
“We have commenced a major IT project to create our new Debt Arrangement Scheme case management system eDEN and we are improving current statutory processes by developing and revising several areas of policy which underpin our work.
“Our dedicated and hard-working staff continue to go the extra mile and they have been paramount in us recently retaining our Gold Investors in People rating”