Contact

Contact us

1 Pennyburn Road

Kilwinning

Ayrshire

KA13 6SA

Telephone number - 0300 200 2600. Lines are open Monday to Friday from 09:00 - 16:30.

Email address for general enquiries - aib@aib.gov.uk.  

To contact a specific team please use our Teams contact information page. You can also message via our shared systems.

(link is external)


Office appointments

From 16 May, if you wish to attend the office for a face-face appointment, then this should be made in advance by contacting the relevant team. 

Please do not visit the office if you have covid symptoms or have tested positive in the past 7 days.


Press and media enquiries

All media enquiries should be sent directly to AiB Communications mailbox. We will endeavour to provide a response within deadlines.

Communications staff can assist on queries relating to:

  • Requests for quotes from AiB officials
  • Operational information
  • Statistics, data and trends
  • Technical aspects of bankruptcy and insolvency legislation
  • Debt Arrangement Scheme (DAS) related queries
  • Issues with our website

Please note, AiB cannot provide personal information relating to individual cases.

The Register of Insolvencies is a public register that provides information on insolvent individuals and companies. The information is provided for the purposes of providing key information to those who may have an interest.

Outwith normal opening hours, journalists should call SG duty communications office on 0300 244 4000. Calls are logged by security staff and the on duty press officer will respond to you.


Complaints

It is important to us that complaints are dealt with promptly.  If you have a complaint about the service you have received from a department or an official, we will work with you to resolve the complaint in a full and fair way, keeping you informed of progress. Full guidance on AiB's complaint handling process and how to make a complaint has been published to better explain the process.


Register for updates

Accountant in Bankruptcy provides stakeholders with regular news and information on insolvency and debt relief matters. E-mail the AiB Communications mailbox to subscribe to our various mailing lists or follow AiB_updates on Twitter.


British Sign Language (BSL)

BSL users can contact/communicate with us using the online British Sign Language interpreting service for public authorities. Find out more on the contactSCOTLAND website.