Contact Us

Enquiries

How to find us

Opening times and holidays

Press and media enquiries

Complaints

Customer publications

Register for updates

Enquiries

Due to current coronavirus advice, the Accountant in Bankruptcy’s office remains closed until further notice. However, we are continuing to deliver our full range of services while staff continue to work from home.

If you wish to contact to someone about:

• a bankruptcy or bankruptcy application, a protected trust deed or the Debt Arrangement Scheme
• or if you are looking for information on the bankruptcy process or are unsure of who to speak to
• ordering a publication or a discharge certificate
• if you want to speak to someone in a specific AiB team
• need to contact AiB for a general enquiry;

Please visit our Contacting AiB section where you will find relevant telephone numbers and email addresses for our operational teams.

There is a comprehensive range of guidance and support available on this website. Our Business Continuity section outlines the latest measures and guidance measure in place during the pandemic.

Please note that AiB cannot give you advice about which debt relief solution may be suitable for you

For debt advice, please contact a local money adviser or Citizens Advice Scotland, help and advice can be found on Scotland's Financial Health Service website.

For the name of a qualified insolvency practitioner, contact:

• The Institute of Chartered Accountants of Scotland and/or
• The Insolvency Practitioners Association.  

BSL (British Sign Language) users can contact/communicate with us using the online British Sign Language interpreting service for public authorities. Find out more on the contactSCOTLAND website

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Find us

The office of the Accountant in Bankruptcy is located at:

1 Pennyburn Road

Kilwinning

Ayrshire

KA13 6SA

MAP of AiB location

The office is situated directly across from Kilwinning train station, 25 minutes from Glasgow.

There are also bus stops nearby with Kilwinning being served by the Stagecoach Express Service.

Parking

The car park is located to the rear of the building and operates a barrier system. There is an intercom at the car park barrier for visitors to contact reception to request access. These can be booked by telephoning 0300 200 2600. There are also disabled spaces available.

There are cycle racks available in the hogging area of the car park. You must provide your own cycle lock to secure your bicycle.

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Opening times and holidays

*Please note that due to the ongoing COVID-19 pandemic, the AiB office is currently closed. 

The telephone lines are open to the general public from 09.00 - 16.30, Monday to Friday.

The office will be closed for business on the following public and privilege holidays 2021/22. 

Press and media enquiries

AiB aims to provide a helpful service to journalists and reply to all media enquiries within agreed deadlines.

For all media enquiries please e-mail us directly at AiB Communications.

Complaints

It is important to us that complaints are dealt with promptly.  If you have a complaint about the service you have received from a department or an official, we will work with you to resolve the complaint in a full and fair way, keeping you informed of progress.

Full guidance on how to make a complaint to Accountant in Bankruptcy is available.
 

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Customer publications

AiB produces a number of publications which are available to audiences. 

These include:

• Standards of Service
• Vulnerable Person Policy

All other corporate publications can be found in the Corporate Publications section of the site.

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Register for updates

 Accountant in Bankruptcy provides stakeholders with regular news and information on insolvency and debt relief matters as it happens. 

Subscribe to this service.

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