Contact Us

 

Enquiries

How to find us

Opening times and holidays

Press and media enquiries

Complaints

Customer publications

Register for updates


Enquiries

Due to current coronavirus advice, the Accountant in Bankruptcy’s office remains closed until further notice. However, we are continuing to deliver our full range of services while staff continue to work from home.

If you wish to contact to someone about:

  • a bankruptcy or bankruptcy application, a protected trust deed or the Debt Arrangement Scheme
  • or if you are looking for information on the bankruptcy process or are unsure of who to speak to
  • ordering a publication or a discharge certificate
  • if you want to speak to someone in a specific AiB team
  • need to contact AiB for a general enquiry;

Please visit our Contacting AiB section where you will find relevant telephone numbers and email addresses for our operational teams.

There is a comprehensive range of guidance and support available on this website. Our Business Continuity section outlines the latest measures and guidance measure in place during the pandemic.

Please note that AiB cannot give you advice about which debt relief solution may be suitable for you

For debt advice, please contact a local money adviser or Citizens Advice Scotland.

For the name of a qualified insolvency practitioner, contact:

 

BSL (British Sign Language) users can contact/communicate with us using the online British Sign Language interpreting service for public authorities. Find out more on the contactSCOTLAND website

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Find us

The office of the Accountant in Bankruptcy is located at:

1 Pennyburn Road

Kilwinning

Ayrshire

KA13 6SA

MAP of AiB location

The office is situated directly across from Kilwinning train station, 25 minutes from Glasgow.

There are also bus stops nearby with Kilwinning being served by the Stagecoach Express Service.

Parking

The car park is located to the rear of the building and operates a barrier system. There is an intercom at the car park barrier for visitors to contact reception to request access. These can be booked by telephoning 0300 200 2600. There are also disabled spaces available.

There are cycle racks available in the hogging area of the car park. You must provide your own cycle lock to secure your bicycle.

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Opening times and holidays

*Please note that due to the ongoing COVID-19 pandemic, the AiB office is currently closed. 

The telephone lines are open to the general public from 09.00 - 16.30, Monday to Friday.

The office will be closed for business on the following public and privilege holidays 2021/22. 

Holiday Date
Good Friday Friday 2 April 2021
Easter Monday Monday 5 April 2021
May Day Holiday  Monday 3 May 2021
Spring Holiday Monday Monday 31 May 2021
Glasgow Fair Monday Monday 19 July 2021
Autumn Holiday Friday 24 September 2021 (pm only)
Autumn Holiday Monday 27 September 2021
St Andrew's Day Holiday Friday 26 November 2021
Christmas Day Monday 27 December 2021
Boxing Day Holiday Tuesday 28 December 2021
New Year's Day Monday 3 January 2022
New Year's Day Holiday Tuesday 4 January 2022
   
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Press and media enquiries

AiB aims to provide a helpful service to journalists and reply to all media enquiries within agreed deadlines.

For all media enquiries please e-mail us directly at AiB Communications.

Communications staff can assist on queries relating to:

  • Operational information
  • Statistics, data and trends
  • Technical aspects of bankruptcy and insolvency legislation
  • Debt Arrangement Scheme (DAS) related queries
  • Requests for quotes from AiB officials

AiB cannot disclose personal information relating to specific cases. The Register of Insolvencies is a publicly accessible register providing case information on insolvent individuals and companies.  The information is provided for the purposes of making creditors aware of any cases they may have an interest in be able to make a claim for any outstanding debts.

If you find any issues with the AiB website, please contact us.

Outside weekday office hours (09:00 - 16:30 Monday to Friday) and at weekends, journalists should ring 0300 244 4000. Calls are logged by security staff and the on duty press officer will respond to you.

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Complaints

It is important to us that complaints are dealt with promptly.  If you have a complaint about the service you have received from a department or an official, we will work with you to resolve the complaint in a full and fair way, keeping you informed of progress.

Full guidance on how to make a complaint to Accountant in Bankruptcy is available.
 

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Customer publications

 

AiB produces a number of publications which are available to audiences. 

These include:

All other corporate publications can be found in the Corporate Publications section of the site.

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Register for updates

 Accountant in Bankruptcy provides stakeholders with regular news and information on insolvency and debt relief matters as it happens. 

Subscribe to this service.

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