Contact Us

 

Enquiries

How to find us

Opening times and holidays

Press and media enquiries

Complaints

Customer publications

Register for updates


Enquiries

In light of the on-going coronavirus (COVID-19) pandemic, Accountant in Bankruptcy (AiB), has closed it's office to the public and visitors with limited access to our phone system.

Contact Information for individual teams can be found in our business continuity section. There is a comprehensive range of guidance and support available on this website. 

If you wish to contact to someone about:

  • a bankruptcy or bankruptcy application, a protected trust deed or the Debt Arrangement Scheme
  • or if you are looking for information on the bankruptcy process or are unsure of who to speak to
  • ordering a publication or a discharge certificate
  • if you want to speak to someone in a specific AiB team
  • need to contact AiB for a general enquiry

You can email us or if you know exactly which team you need to speak to, then please see the specific team email addresses on our COVID-19 Business Continuity page.

Please note that AiB cannot give you advice about which debt relief solution may be suitable for you

For debt advice, please contact a local money adviser or Citizens Advice Scotland, help and advice can be found on Scotland's Financial Health Service website.

For the name of a qualified insolvency practitioner, contact:

 

BSL (British Sign Language) users can contact/communicate with us using the online British Sign Language interpreting service for public authorities. Find out more on the contactSCOTLAND website

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Find us

The office of the Accountant in Bankruptcy is located at:

1 Pennyburn Road

Kilwinning

Ayrshire

KA13 6SA

MAP of AiB location

The office is situated directly across from Kilwinning train station, 25 minutes from Glasgow.

There are also bus stops nearby with Kilwinning being served by the Stagecoach Express Service.

Parking

The car park is located to the rear of the building and operates a barrier system. There is an intercom at the car park barrier for visitors to contact reception to request access. These can be booked by telephoning 0300 200 2600. There are also disabled spaces available.

There are cycle racks available in the hogging area of the car park. You must provide your own cycle lock to secure your bicycle.

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Opening times and holidays

*Please note that due to the ongoing COVID-19 pandemic, the AiB office is currently closed. 

The opening hours of the office and telephone lines to the general public of the Accountant in Bankruptcy are 09.00 to 16.30, Monday to Friday inclusive.

The office is closed for business on these days:

Public and privilege holidays 2020/21

Holiday Date
Good Friday Friday, 10 April 2020
Easter Monday Monday, 13 April 2020
VE Day Holiday  Friday, 8 May 2020
Spring Holiday Monday Monday, 25 May 2020
Glasgow Fair Monday Monday, 20 July 2020
Autumn Holiday Friday, 25 September 2020 (pm only)
Autumn Holiday Monday, 28 September 2020
St Andrew's Day Holiday Friday, 27 November 2020
Christmas Day Friday, 25 December 2020
Boxing Day Holiday Monday, 28 December 2020
New Year's Day Friday, 1 January 2021
New Year's Day Holiday Monday, 4 January 2021
   
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Press and media enquiries

AiB aims to provide a helpful service to journalists and reply to all media enquiries within agreed deadlines.

For all media enquiries please call our switchboard on 0300 200 2600 or e-mail us at AiB Communications.

Communications staff can assist on queries relating to:

  • Operational information
  • Statistics, data and trends
  • Technical aspects of bankruptcy and insolvency legislation
  • Debt Arrangement Scheme (DAS) related queries
  • Requests for quotes from AiB officials

AiB cannot disclose personal information relating to specific cases. The Register of Insolvencies is a publicly accessible register providing case information on insolvent individuals and companies.  The information is provided for the purposes of making creditors aware of any cases they may have an interest in be able to make a claim for any outstanding debts.

If you find any issues with the AiB website, please contact us.

Outside weekday office hours (09:00 - 16:30 Monday to Friday) and at weekends, journalists should ring 0300 244 4000. Calls are logged by security staff and the on duty press officer will respond to you.

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Complaints

It is important to us that complaints are dealt with promptly.  If you have a complaint about the service you have received from a department or an official, we will work with you to resolve the complaint in a full and fair way, keeping you informed of progress.

Full guidance on how to make a complaint to Accountant in Bankruptcy is available.
 

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Customer publications

 

AiB produces a number of publications which are available to audiences. 

These include:

All other corporate publications can be found in the Corporate Publications section of the site.

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Register for updates

 Accountant in Bankruptcy provides stakeholders with regular news and information on insolvency and debt relief matters as it happens. 

Subscribe to this service.

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