Enquiries
In light of the on-going coronavirus (COVID-19) pandemic, Accountant in Bankruptcy (AiB), has closed it's office to the public and visitors.
There is a comprehensive range of guidance and support available on this website.
if you wish to contact to someone about:
- a bankruptcy or bankruptcy application, a protected trust deed or the Debt Arrangement Scheme
- or if you are looking for information on the bankruptcy process or are unsure of who to speak to
- ordering a publication or a discharge certificate
- if you want to speak to someone in a specific AiB team
- need to contact AiB for a general enquiry
You can email us at aib@aib.gov.uk or if you know exactly which team you need to speak to, see our section on COVID-19 Business Continuity.
Please note that AiB cannot give you advice about which debt relief solution may be suitable for you
For debt advice, please contact a local money adviser or Citizens Advice Scotland, help and advice can be found on Scotland's Financial Health Service website.
For the name of a qualified insolvency practitioner, contact:
BSL (British Sign Language) users can contact/communicate with us using the online British Sign Language interpreting service for public authorities. Find out more on the contactSCOTLAND website
Find us
The office of the Accountant in Bankruptcy is located at:
1 Pennyburn Road
Kilwinning
Ayrshire
KA13 6SA
The office is situated directly across from Kilwinning train station, 25 minutes from Glasgow.
There are also bus stops nearby with Kilwinning being served by the Stagecoach Express Service.
Parking
The car park is located to the rear of the building and operates a barrier system. There is an intercom at the car park barrier for visitors to contact reception to request access. These can be booked by telephoning 0300 200 2600. There are also disabled spaces available.
There are cycle racks available in the hogging area of the car park. You must provide your own cycle lock to secure your bicycle.
Opening times and holidays
The opening hours of the office and telephone lines to the general public of the Accountant in Bankruptcy are 09.00 to 16.30, Monday to Friday inclusive.
The office is closed for business on these days:
Public and privilege holidays 2019/20
| Holiday | Date |
|---|---|
| Good Friday | Friday, 19 April 2019 |
| Easter Monday | Monday, 22 April 2019 |
| May Day Holiday | Monday, 6 May 2019 |
| Spring Holiday Monday | Monday, 27 May 2019 |
| Glasgow Fair Monday | Monday, 15 July 2019 |
| Autumn Holiday | Friday, 27 September 2019 (pm only) |
| Autumn Holiday | Monday, 30 September 2019 |
| St Andrew's Day Holiday | Friday, 29 November 2019 |
| Christmas Day | Wednesday, 25 December 2019 |
| Boxing Day Holiday | Thursday, 26 December 2019 |
| New Year's Day | Wednesday, 1 January 2020 |
| New Year's Day Holiday | Thursday, 2 January 2020 |
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Press and media enquiries
AiB aims to provide a helpful service to journalists and reply to all media enquiries within agreed deadlines.
For all media enquiries please call our switchboard on 0300 200 2600 or e-mail us at AiB Communications.
Communications staff can assist on queries relating to:
- Operational information
- Statistics, data and trends
- Technical aspects of bankruptcy and insolvency legislation
- Debt Arrangement Scheme (DAS) related queries
- Requests for quotes from AiB officials
AiB cannot disclose personal information relating to specific cases. The Register of Insolvencies is a publicly accessible register providing case information on insolvent individuals and companies. The information is provided for the purposes of making creditors aware of any cases they may have an interest in be able to make a claim for any outstanding debts.
A Media Briefing Pack is available which details our mission, values and services.
If you find any issues with the AiB website, please contact us.
Outside weekday office hours (9.00am - 4.30pm Monday to Friday) and at weekends, journalists should ring 0300 244 4000. Calls are logged by security staff and the on duty press officer will respond to you.
Complaints
It is important to us that complaints are dealt with promptly. If you have a complaint about the service you have received from a department or an official, we will work with you to resolve the complaint in a full and fair way, keeping you informed of progress.
Full guidance on how to make a complaint to Accountant in Bankruptcy is available.
Customer publications
AiB produces a number of publications which are available to audiences.
These include:
All other corporate publications can be found in the Corporate Publications section of the site.
Register for updates
Accountant in Bankruptcy provides stakeholders with regular news and information on insolvency and debt relief matters as it happens.