Commitment to customers

Accountant in Bankruptcy works with a variety of stakeholders and customers and is committed to providing a fair, equal and high quality service in every aspect of its operations, irrespective of race, religion, sexual orientation, gender, age or background.

Further information on the service you can expect to receive can be found in our Standards of Service.

AiB's standards of service set out how AiB will deal with anyone who comes into contact with the Agency.

The document details:

  • The Agency's customer service commitment
  • How the public should complain if they are dissatisfied with the level of service provided by the Agency

Hard copies of the standards of service booklet are available on request by telephone or in writing to:

Accountant in Bankruptcy
1 Pennyburn Road
Kilwinning
Ayrshire
KA13 6SA

Tel: 0300 200 2600

Fax: 0300 200 2601

Email:aib@aib.gsi.gov.uk