AiB - COVID-19 - Business Continuity

In light of the on-going coronavirus (COVID-19) pandemic, we have implemented measures to ensure business continuity for us and our stakeholders.

As the situation evolves, we will continue to update this page with on-going information including any changes to the service we provide and wider sector changes as a result of the outbreak.

Please follow us at @AiB_updates on Twitter.  

AiB contact information

Press and ministerial releases

Guidance/Legislation update

Production and publication of Scottish insolvency and Dilligence Statistics

AiB contact information

As a result of the pandemic, we have had to alter our ways of working. This includes the closure of AiB office and moving our staff to home-working for the foreseeable future.

Consequently, our staff are currently not able to handle inbound or outbound calls as we normally would. We therefore ask that you try and keep communications with our teams in e-mail where possible. 

Each teams details are as follows:

Insolvency Registrations Team :

Bankruptcy Restrictions Team:

Bankruptcy Adjudication & Supervision Team:

In-house Case Management Team:

BASYS enquiries:

Trust Deed Team:

Debt Arrangement Scheme Team enquiries:

DAS payment enquiries:

eDEN enquiries:

Contract Management Team:

Legal enquiries mailbox:

Operational Policy & Compliance Team:

Facilities Management enquiries:

Finance Team:

Trustee Accounts Team:

Communications Team:

Policy Development enquiries: 

Procurement Team:

Press and ministerial releases

21 March 2020 - Scottish Government press release - Supporting those affected by debt 

7 April 2020 - AiB news release on Coronavirus (Scotland) Act

11 May 2020 - AiB news release - Coronavirus (Scotland) (No.2) Bill

21 May 2020 - AiB news release - Coronavirus (Scotland) (No.2) Bill - Update


Emergency Legislation
Changes in Moratorium

As a result of the Coronavirus (Scotland) Bill, the moratorium process has changed for a limited period of time.

Key changes include the period of relief now lasting for 6 months and the restriction of one per year being lifted.

For further details see the recently published:

Debt Arrangement Scheme

DAS client



Debtor Application Pack - Coronavirus (Scotland) (No2) Act 2020

Debtor Application - Entity Application Pack - Coronavirus (Scotland) (No2) Act 2020


Debtor's Guide - updated as per The Coronavirus (Scotland) (No.2) Act

Debtors guide - Covid - Large print

Creditor's Guide - updated as per The Coronavirus (Scotland) (No.2) Act

Debt Advice Information Package

Debt Advice Information Package - Chinese version

Debt and the Consequences - update as per The Coronavirus (Scotland) (No.2) Act

Debt and the Consequesnces - Covid - Large print

Modified procedures for the bankruptcy application process - reduced evidence requirement 

BASYS - External Release Notes - Sprint 73.2, 73.3 & 73.4 - Coronavirus (Scotland) (No.2) Bill

Corporate insolvency cases

As a temporary measure AiB can accept forms by email for corporate insolvency cases. These should be sent to Please note that there may be a delay in the information appearing on the Register of Insolvencies.

All trustees

Dear Trustee - COVID - 19 Contingency Measures

Dear Trustee - Coronavirus (Scotland) Bill

Dear Trustee - Coronavirus (Scotland) (No.2) Act 2020 

PTD trustees

Dear Trustee - COVID-19 expanded PTD Contingency Measures


Production and publication of Scottish insolvency and Diligence Statistics

The production and publication of the following Scottish Insolvency Statistics and Scottish Diligence Statistics reports will be temporarily suspended until further notice: 

a) Scottish Insolvency Statistics: January to March 2020 (2019-20 Quarter 4)
Original publication date: 22 April 2020

b) Scottish Insolvency Statistics: April to May 2020 (2020-21 Quarter 1)
Original publication date: 22 July 2020

c) Scottish Diligence Statistics 2019-20
Original publication date: July 2020 (Exact date was not announced).

This action is necessary due to an urgent shift of resource to help manage immediate issues arising from the COVID-19 outbreak.

We will continue to produce regular statistics and will make these available when produced. However, please note that these are not official statistics, and therefore should only be used as a guide.

If you require further information about the statistics, please contact Ken.O'