In light of the on-going coronavirus (COVID-19) pandemic, we have implemented measures to ensure business continuity for us and our stakeholders.
As the situation evolves, we will continue to update this page with on-going information including any changes to the service we provide and wider sector changes as a result of the outbreak.
Please follow us at @AiB_updates on Twitter.
AiB contact information
As a result of the pandemic, we have had to alter our ways of working. This includes the closure of AiB office and moving our staff to home-working for the foreseeable future.
Consequently, our staff are currently not able to handle inbound or outbound calls as we normally would. We therefore ask that you try and keep communications with our teams in e-mail where possible.
Each teams details are as follows:
Insolvency Registrations Team : IRT@aib.gov.uk
Bankruptcy Restrictions Team: BRT@aib.gov.uk
Bankruptcy Adjudication & Supervision Team: AST@aib.gov.uk
In-house Case Management Team: CMT@aib.gov.uk
BASYS enquiries: BASYSenquiries@aib.gov.uk
Trust Deed Team: AIBemail@example.com
Debt Arrangement Scheme Team enquiries: firstname.lastname@example.org
DAS payment enquiries: email@example.com
eDEN enquiries: eDENenquiries@aib.gov.uk
Contract Management Team: AIBContractManagementTeam@aib.gov.uk
Legal enquiries mailbox: LegalMailbox@aib.gov.uk
Operational Policy & Compliance Team: firstname.lastname@example.org
Facilities Management enquiries: email@example.com
Finance Team: firstname.lastname@example.org
Trustee Accounts Team: AiBtrusteeaccounts@aib.gov.uk
Communications Team: AIB_communications@gov.scot
Policy Development enquiries: AIB_Policy_Development_Enquiries@aib.gov.uk
Procurement Team: email@example.com
Press and ministerial releases
7 April 2020 - AiB news release on Coronavirus (Scotland) Act
11 May 2020 - AiB news release - Coronavirus (Scotland) (No.2) Bill
As a result of the Coronavirus (Scotland) Bill, the moratorium process has changed for a limited period of time.
Key changes include the period of relief now lasting for 6 months and the restriction of one per year being lifted.
For further details see the recently published:
Debt Arrangement Scheme
- Updated missed payment guidance for DAS Client from 18 Jan 2021
- DAS client User Guide for eDEN
- Quick guide - Accessing eDEN
- Quick guide - Setting up payments on eDEN where AiB is payment distributor
- Quick guide - change in circumstances - payment break application
DAS Money Adviser
Corporate insolvency cases
As a temporary measure AiB can accept forms by email for corporate insolvency cases. These should be sent to IRT@aib.gov.uk. Please note that there may be a delay in the information appearing on the Register of Insolvencies.
Production and publication of Scottish insolvency and Diligence Statistics
The production and publication of the following Scottish Insolvency Statistics and Scottish Diligence Statistics reports will be temporarily suspended until further notice:
a) Scottish Insolvency Statistics: January to March 2020 (2019-20 Quarter 4)
Original publication date: 22 April 2020
b) Scottish Insolvency Statistics: April to May 2020 (2020-21 Quarter 1)
Original publication date: 22 July 2020
c) Scottish Diligence Statistics 2019-20
Original publication date: July 2020 (Exact date was not announced).
This action is necessary due to an urgent shift of resource to help manage immediate issues arising from the COVID-19 outbreak.
We will continue to produce regular statistics and will make these available when produced. However, please note that these are not official statistics, and therefore should only be used as a guide.
If you require further information about the statistics, please contact Ken.O'Neill@aib.gov.uk.