AiB has published its 2016-17 Corporate and Business Plan. This interim plan reflects the Agency embedding the numerous innovations ushered in by recent legislative change, while still offering flexibility to respond to future developments, particularly those that may arise following the recent Scottish Parliamentary elections.
The plan sets 25 objectives across the Agency to be delivered by its three main business areas - Case Operations, Corporate Services and Policy Development & Compliance. A new set of key performance measures have also been created to evaluate those areas of the business vital to the delivery of our service. Details and progress on these measures can be found on the KPI page of this website where general information and reports from the Agency can also be viewed.