In early 2019, Accountant in Bankruptcy (AiB), on behalf of Scottish Ministers commissioned independent social and economic research consultants EKOS to evaluate the user experience of clients within bankruptcy, with a focus on Minimal Asset Process (MAP) bankruptcies.
This final report sets out the findings of that research, making conclusions and recommendations for us to take forward.
The report highlights a number of positives, including a high level of satisfaction with the advice received in advance of MAP bankruptcy applications and the MAP process itself. It also highlights some areas for further consideration and improvement, including a lack of awareness of MAP bankruptcy as a solution for problem debt.
AiB is now looking at the actions to take in response to the information provided through this independent research. This will include:
- Considering factors associated with debt issues and mental health – the Review of changes introduced by Bankruptcy and Debt Advice (Scotland) Act 2014 includes specific questions regarding mental health and access to and the length of the statutory moratorium.
- Considering the evidence gathered in a future fees review and the fixing of application fees for bankruptcy.
- An assessment of all public information available on MAP bankruptcy and other debt solutions to improve the use of plain English and ensuring messages are clear.
- Considering actions that might raise the profile of MAP bankruptcy and where this may provide the best solution for those dealing with problem debt.