Complaints handling process

We understand that there may be reasons why you are unable, or reluctant, to make a complaint yourself. We accept complaints from the representative of a person who is dissatisfied with our service. We can take complaints from a friend, relative, or an advocate, if you have given them your consent to make the complaint for you. 

Assistance

Scottish Independent Advocacy Alliance

0131 260 5380

Citizens Advice Scotland

Money Advice Scotland

Accessibility

We are committed to making our service easy to use for all members of the community. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help customers access and use our services. 

If you have trouble putting your complaint in writing, or want this information in another language or format e.g. large font or Braille, please contact us.

By email

aib@aib.gov.uk

By phone 

0300 200 2600