Complaints handling process

By phone

0300 200 2600

By email

aib@aib.gov.uk

By post or in person

1 Pennyburn Road 

Kilwinning

KA13 6SA 

What to include

When complaining, tell us: 

• your full name and address 
• as much as you can about the complaint 
• what has gone wrong 
• how you want us to resolve the matter. 

It is easier for us to resolve complaints if you make them quickly and directly to the service concerned. So please talk to a member of our staff at the service you are complaining about. Then they can try to resolve any problems on the spot.