Complaints

Debtors or creditors unhappy with the way a bankruptcy is being handled should speak to the person dealing with the case.

The Accountant in Bankruptcy as trustee

When the Accountant in Bankruptcy is the trustee, the case is being dealt with in-house and the issue cannot resolved by speaking to The Accountant's staff, complaints should be put in writing to:

Operational Policy and Compliance team
Accountant in Bankruptcy
1 Pennyburn Road
KILWINNING
Ayrshire
KA13 6SA

If the sequestration is being administered by one of the providers under the Contracted Out Insolvency Services contract on behalf of AiB as trustee and you have cause for complaint, you should write to the provider in the first instance, setting out your concerns.

The current providers to the Insolvency Services contracts are:
Armstrong Watson, Hastings & Co,  Insolvency Support Services (ISS), MMG Archbold, KPMG and Wylie and Bisset LLP.

Should you be unsatisfied with the way your complaint has been dealt with, you can write to AiB which will investigate further. It is AiB's policy to give the provider the first opportunity to resolve any disputes prior to getting involved.

If the case is administered by a provider, you should address your complaint to:

Provider Operations team
Accountant in Bankruptcy
1 Pennyburn Road
KILWINNING
Ayrshire
KA13 6SA

Insolvency practitioner as trustee

Insolvency practitioners are regulated by statutory rules and must be members of an approved body. Therefore, if a trustee is a private sector insolvency practitioner and the issue cannot resolved by speaking to them, the individual should contact the practitioner's governing body. Details of who their governing body is can be found on their headed letter paper. You can also write to the Accountant in Bankruptcy or, where there are commisioners, to them.

If dissatisfied with the actions of the trustee, the sheriff can be asked to look into the matter.