Cases Retention and Destruction Policy
A new retention and destruction policy was introduced on 28 November 2018.
This will mean that when a case is completed, revoked, rejected or withdrawn it will be removed from the system after a set time after the cases status changes to one of the categories below.
The new policy is as follows:-
- Completed cases will be removed from the system three years after the date of completion.
- Revoked cases will be removed from the system two years after the date of revocation.
- Rejected cases will be removed from the system two years after the date of rejection.
- Withdrawn cases will be removed from the system one year after the date of withdrawal.
Cases at Draft status will automatically be removed from the system if they are still at the status of Draft and have not been moved to Live status four months after the date the case was created. This will also apply to cases which have been returned to Draft due to any missing information or errors made in the application.
If you have any questions please contact the DAS Team on 0300 200 2770 or at firstname.lastname@example.org.
The full records retention and destruction policy can be viewed here.