eDEN
eDEN
eDEN is the online case management system for the Debt Arrangement Scheme (DAS).
It can be accessed by all parties involved in a debt payment programme (DPP). This includes the DAS Administrator, money advisers, DAS clients, creditors, insolvency practitioners (Business DAS) and payments distributors.
Each organisation should have one user who is listed as a manager user and has responsibility for giving their colleagues general user or read-only user rights.
Each party has their own secure login, password details and permission rights depending on their role.
Registering for access - general user
To register for access, select register from the bottom of the eDEN homepage.
Select your role in the DAS process then:
- fill in all the details on the online form
- click yes to agree to the terms and conditions of use
- click on sign up to request access
Once access has been requested:
- an email will be sent confirming the approval request and the username
- a manager within the organisation will need to approve this request (in some instances it will come to AiB for approval)
- once the request has been approved a confirmation email will be sent
DAS clients wishing to view details of their DPP on eDEN cannot register for access using this sign up process. DAS clients must follow the instructions in the next section.
Registering for access - DAS client
DAS clients must contact the DAS mailbox or their money adviser and provide the following information:
- DAS case reference
- Name
- Address
- Date of birth
- Instalment amount paid to DPP
- Payment frequency (e.g. weekly, monthly)
When a money adviser or DAS team grants access, an automatic email will be sent to the client.
Setting up an eDEN account
The email will contain a username and provides two links. Please keep a note of the username for future use.
The first link is only active for 24 hours and will take the user to the eDEN login screen to set up an eDEN account by creating a new password.
To do this:
- add in the DAS case reference number. (This can be found on emails or letters e.g. YYYY/900000 or YYYY/00000 for DAS DPPs which started before July 2019).
- do not use the payment reference number
- enter a new password
- at least one English lowercase character (a-z)
- at least one English uppercase character (A-Z)
- at least one numeral (0-9) or non-alphanumeric character (character other than a-z, A-Z, 0-9 For example * ! ^)
- retype new password and select confirm
The second link can be used to get a new password reset link if more than 24 hours has elapsed.
My details
Once registered and approved, log in to eDEN with the username and the password set during the registration process. This will then redirect to the eDEN homepage.
The username will be appear on the top right corner of the home page screen. Clicking on the username will give the user the option to select my details or logout.
My details will give the user the option to:
- update my details
- change my password
- delete user access
Update my details
Users are able to update their name and contact details. Once all changes have been made, select update at the bottom of the page.
Change my password
Select change my password on the left of the screen which will prompt the user to provide the current password and then enter a new password.
The password should be at least 12 characters long and must follow these rules:
- at least one English lowercase character (a-z)
- at least one English uppercase character (A-Z)
- at least one numeral (0-9)
- at least one non-alphanumeric character (character other than a-z, A-Z, 0-9 – for example! ^ *)
Forgotten password or username
Reset password
To reset a password:
- click on the reset password link from the eDEN login page
- enter the eDEN username or the email address that is linked to the eDEN account and click request then ok
- close down eDEN
- check for an email named [eDEN] - Password Reset. The email contains a link to reset the password. Please note that there is a time limit for using this link.
- click on the link to be taken to the reset password screen
- enter a new password. This must be at least 12 characters long and contain three of these features:
- an uppercase character (A-Z)
- lowercase character (a-z)
- a number (0-9) or a symbol (for example * ! ^)
- re-enter the new password to confirm and click reset password
This will return to the login screen to enter the username and new password.
An email will be received confirming the password has been changed.
Forgotten username
To retrieve a username:
- click on the forgot username link from the eDEN login page
- enter the email address used for eDEN and click on request
- check for an email named [eDEN] - Forgot Username Request
- the username will be displayed in the email
Return to the login screen and login using the username and password.
Any difficulties, please email the DAS mailbox.
Account locked
An account will be locked if an incorrect password is entered too many times.
Once an account is locked, this has to be unlocked by the DAS team.
This can be done by emailing them the following information:
- DAS case reference
- name
- address
- date of birth
- instalment amount paid to DPP
- payment frequency (e.g. weekly, monthly)
Attempting to reset the password will not unlock the account.
System messages
Important system messages will be displayed on the main eDEN log in screen. It is recommended that all users read this box prior to logging in to the system.