In recognition of the extraordinary circumstances caused by the COVID-19 starting in March 2020, The DAS Administrator has published updated guidance for DAS clients and money advisers. Within these changes, was an assurance we would not revoke any DAS debt payment programmes due to missed payments resulting from pandemic.
Things are still relatively uncertain with many people still unsure of their long-term prospects. The DAS Administrator has worked with advisers since lockdown to simplify processes and minimise any stress as far as we could. Almost 12 months have now passed. The Job Retention Scheme is under constant review, employers have been revising employment contracts or unfortunately making people redundant. As a result, we are finding more and more people are contacting their money advisers or AiB for help with what to do next.
From 18 January 2021 the DAS Administrator will start an exercise to write to every DAS client who has missed more than 3 payments, asking that they make contact with their money adviser as a matter of urgency to establish if DAS is still the correct debt solution or to see if there are any changes which could be made to the DPP to make it sustainable.
At the beginning of April 2021 the DAS Administrator will review the position in the hope that all DAS clients have made contact with their advisers and had a review.
Information on all other measure AiB have put in place can be found in the Covid-19 business continuity section of our website.
If you have any further queries, the email addresses for DAS are as follows:
DAS team enquiries - firstname.lastname@example.org
DAS payment enquiries - email@example.com
eDEN enquiries - eDENenquiries@aib.gov.uk