Complaints handling process
- First published
- 31 December 2020
- Last updated
- 31 December 2020 - see all updates
An overview of AiB's complaints handling procedures
Complaints concerning AiB’s providers
AiB's providers act on behalf of AiB as trustee under the contracted out insolvency services contract.
If you have cause for complaint about a sequestration that is being administered by one of AiB’s providers you should first write to the provider direct, detailing your complaint.
AiB’s current providers are:
- Dunedin
- Wylie and Bisset LLP
- KPMG
It is AiB's policy to require the provider to respond to the initial complaint. They are best placed to resolve such complaints, without the need for AiB to be involved.
- First published
- Thursday, 31 December 2020
- Last updated
- Thursday, 31 December 2020 - show all updates
- All updates
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