Complaints handling process
- First published
- 31 December 2020
- Last updated
- 31 December 2020 - see all updates
An overview of AiB's complaints handling procedures
How long do I have to make a complaint?
Normally you must make your complaint within 12 months of:
- the event you want to complain about
- finding out that you have a reason to complain
In exceptional circumstances, AiB may be able to accept a complaint after the time limit. If you believe that the time limit should not apply to your complaint, please tell us why.
- First published
- Thursday, 31 December 2020
- Last updated
- Thursday, 31 December 2020 - show all updates
- All updates
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